Description: Description: Description: Description: C:\Users\Graeme\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\Candy Technote-small.jpgDebug slowness or freezing on startup

Introduction
In some cases Candy can have problems starting up. A very slow startup could indicate problems with resources or folder paths. A freeze on startup could indicate a serious platform problem.

The following setting will log and time the Candy startup process.

Check the process list for crashed Candy

Make sure that Candy is not “stuck” in the process list – do this by closing CCSVFX03.EXE in the process list.

1.       Access the process list by pressing CTRL+ALT+DEL.

2.       Click start task manager.

3.       Click on PROCESSES tab and look for the ccsvfx03.exe process.

4.       If Candy appears in the list click on it and use the END PROCESS button (bottom right of the window) to close the process.

5.       There may be multiple instances of CCSVFX03.exe in this case you will need to repeat the previous step until all instances are closed.


Making a startup test shortcut

1.                   Make a copy of the Candy shortcut.

2.                   Rename the new shortcut to TEST CANDY.

3.                   Right click on it and choose properties.

4.                   Click on the SHORTCUT tab.

5.                   After the .EXE” type a space and then the word $SETBOOTLOG.

6.                   Click OK.

7.                   Run Candy by double clicking on the TEST CANDY shortcut.

8.                   If Candy runs successfully then the following warning message will appear:

 

9.                   In this case, go to the SUPPORT MENU – choose SYSTEM INFORMATION. On the document that comes up choose the TOOLS menu. Then choose EMAIL INTERESTING FILES.

10.               If Candy did NOT run then do the following:

a.       Use Explorer to go to the TEMPORARY FOLDER (C:\Users\Bob\AppData\Local\Temp\CCSTEMP)

b.      Go into the folder called CCSTEMP

c.       Right click on the file CCSLOG.LOG

d.      Choose SEND TO, MAIL RECIPIENT

e.      Email this file to support@ccssa.com