Description: Description: Description: C:\Users\Graeme\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\Candy Technote-small.jpgCitrix hidden menu item error

Introduction

On Citrix under Windows 2012 R2 there is a situation where some level two menus are not completely visible and have arrows to scroll up and down to view non-visible items.
In the case where there is only one menu item, the item disappears entirely.

This error does not affect other Windows versions.

Cause

The error is related to Windows 2012 R2 and possibly with multiple monitors attached that have different resolutions.

Microsoft Update

Microsoft has released a Security update to address other security issues but also address the menu scrolling issue.

Text Box: This security update contains the following non-security fixes for Windows 8.1 and Windows Server 2012 R2:
	A pointer display issue when you work across monitors that have different resolutions.
	An issue when you move layered windows across monitors that have different resolutions.
	An auto-rotation issue when you use a 2-in-1 system in both portrait and landscape mode, and then you switch between those modes during hibernation.
	A re-drawing issue with windows on remote desktops.

 

 

 

 


Fix

To download the .msu update file follow this link: https://www.microsoft.com/en-us/download/details.aspx?id=46027

References

Further information about the upadate: https://support.microsoft.com/en-us/kb/3034344

Link to citrix support post: http://discussions.citrix.com/topic/361740-published-applications-menubar-being-weird/