Description: Description: Description: Description: Description: Description: Description: C:\Users\Graeme\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\Candy Technote-small.jpgSend a screen shot to support

Introduction

Occasionally it is useful to send a picture to demonstrate a problem to support. All emails should be directed to support@ccssa.com.

Method 1 (XP/Vista/7):

To capture the entire desktop press the print screen button (Prt Scr).

 

To capture the active window press Alt+Prt Scr.

 

The captured image will be stored on the clipboard.

Paste the captured image into an image editor e.g. Paint, a word doc or directly into an outlook email.

Method 2 (Vista/7):

Use windows snipping tool to capture the exact area you wish to send.

 

 

Once the capture has been made use the drop down button next to the email button to choose how you would like to send the capture.

E-mail Recipient pastes the image directly into a new mail message (this is the default option). The second adds the image as an attachment to the new message.